PRIVACY POLICY


All Things Felt & Beautiful is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at www.feltandbeautiful.co.uk (the “Site”), and how we collect and use that information.

The terms “we”, “us” and “our” refer to “All Things Felt & Beautiful. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site.

The term “personal information” is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.

All Things Felt & Beautiful provides a website where users can purchase services and workshops in person and online to do with needle felting (the “Service”).

Use of www.feltandbeautiful.co.uk including all materials presented herein and all online services provided by All Things Felt & Beautiful is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

Who we are

At All Things Felt & Beautiful we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that innocent is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on.”

Types of data we collect
 

Website Cookies

Like most websites, the All Things Felt & Beautiful website use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. 


Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  We “All Things Felt & Beautiful” can use cookies to monitor your browsing and purchasing behaviour.

We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.
 

Personal information

As part of the registration process for our newsletter, we collect personal information such as your name and email. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, Convertkit, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see ConvertKit’s  https://convertkit.com/privacy/ You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at sophie@feltandbeautiful.co.uk

We use a third-party provider, Thinkific, to deliver our online workshops. We collect personal information such as your name and email so that I can send you offers and updates on the courses you might be interested in.  We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.We gather statistics around course completion and enrolment. For more information, please see Thinkific’s terms of service https://www.thinkific.com/resources/terms-of-service/ You can delete your Thinkific account at any time of the day via your Thinkific account or by emailing us at sophie@feltandbeautiful.co.uk

 

Processing Orders


We collect a variety of personal information with each product order. This includes: Your name, address, and email address. This information is shared with our e-commerce software providers Stripe and PayPal to ensure the delivery of your order. We use your email to communicate with you about your order and to manage our customer relationship with you.

You can view Stripe privacy policy here https://stripe.com/gb/privacy.

You can view PayPal privacy policy here https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Third Parties

When someone visits www.feltandbeautiful.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Sophie Wheatley at sophie@feltandbeautiful.co.uk


Changes to this Privacy Notice

This privacy policy is reviewed regularly and was last updated on 19th May 2018. You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. Updates to this Policy will be posted on this page.